A Question Of Culture
Event Details
Session 4: “A Question Of Culture”
Whether a credit union's staff and leadership is comfortable going off script to solve member problems is a matter of culture. Company culture is said to be the personality of an organization. But that’s just the surface. Behind this is a foundation of shared assumptions, values, and beliefs all aligned to help an organization achieve its mission.
So, does your credit union's culture empower its mission or hinder it?
Join Katy Slater, senior vice president for Callahan & Associates, for an exploration of the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.
Attendees Will Learn:
- How to identify disconnects and improve member service.
- Why internal culture impacts everything.
- What successful credit unions are doing to build better cultures.
- Tips to create a culture that empowers employees.
About The Series
Join Callahan & Associates’ senior leadership team in this year-long webinar series as they address why credit unions need to be asking tough questions now and how this year’s big idea applies specifically to strategy, culture, member service and planning.
Register for the entire series to explore how larger trends are relevant to the credit union industry, how to frame new strategies for your credit union, and pinpoint what your organization is already doing well and what it should do better.
Register For Session 1: Spring Is Strategy Season!
Register For Session 2: Leveraging Positive Momentum
Register For Session 3: Finding Answers To Tough Questions
Register For Session 5: Is Your Credit Union Truly Member-Centric?
Contact Us: 800.446.7453
