How Credit Unions Are Rethinking Loan Payments

Live Webinar:  June 24th | 2 PM EST

For many credit unions, loan payments are still treated like a back-office function. But members increasingly expect the same fast, flexible, self-service payment experiences they get from fintechs, retailers, and digital wallets. When payments are inconvenient, members often fall back on mailing checks or calling contact centers—two of the most manual and expensive servicing channels for credit unions. The reality is simple: payment friction doesn’t just affect the member experience; it also increases operational strain and cost.

Join us on June 24 at 2:00 PM ET for a Callahan-hosted webinar featuring Dustin Kizer, Digital Services Director for Alabama Credit Union, and Stuart Bain, SVP of Product Management at Alacriti. They’ll discuss how Alabama Credit Union transformed loan payments from a manual, call-center-driven process into a modern, multi-channel member experience.

The discussion will cover:
  • What drove Alabama Credit Union to rethink its loan payments experience
  • How different payment channels support different member needs (e.g., Pay By Text, Guest Web Payments, IVR, etc.)
  • Ways payment flexibility can improve convenience and reduce operational strain.
  • Lessons learned from notifications, Pay By Text, and member communication strategies
  • How reducing payment friction can help lower reliance on costly manual servicing channels
  • How Alabama Credit Union is preparing for the next phase of payments modernization

Don’t miss this opportunity to hear directly from a credit union that has successfully modernized its loan payments strategy and continues evolving its payment experience to meet changing member expectations.


Produced and sponsored by: 
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Webinar Speakers

Dustin Kizer

Digital Services Director,

Alabama Credit Union


Dustin is the Digital Services Director for Alabama Credit Union, who oversees contact center operations and works to create amazing digital experiences for members. He believes a financial institution’s online presence is just as important as face-to-face customer service. A homegrown hero, Dustin has spent the last fifteen years growing Alabama Credit Union’s contact center, evolving online banking services, and streamlining back-office operations.

Stuart Bain

SVP of Product Management, Alacriti


Stuart is responsible for the Product Management division at Alacriti. He works with business development and sales teams to define Alacriti’s payment processing product roadmap, provide analysis for new products, and enhance existing products. Prior to joining Alacriti, he led several teams responsible for the development and support of multiple payment-related applications at HSBC Bank. Stuart holds a BSc degree in Geological Sciences from St. John’s College, UK, and a second BSc in Financial Services from UMIST, UK.