Digital banks and fintechs continue to dominate the new account opening landscape. In the previous year, only 5% of new accounts were opened at a credit union. To succeed in this increasingly competitive environment, credit unions must offer a seamless, digital-first account opening experience—whether in-branch, online, or out in the field.
Dupaco Credit Union, a $3B institution headquartered in Iowa, is proving that you can compete - and win - in a Fintech-dominated market. By partnering with MANTL, Dupaco Credit Union increased the volume of new member accounts opened online by 300% and the majority of deposits entering their institution are from a leading fintech. Dupaco also became one of the first credit unions in the country to digitize the business member account opening process. Today, Dupaco can open a new business account in just thirteen minutes in-branch with a 98% approval rate.
In this dynamic conversation, Tami Brandenburg, Vice President, Member Service at Dupaco Credit Union, joins David Carlson, VP of Sales at MANTL, to share how a modern, omnichannel approach to account opening has transformed Dupaco’s member experience and fueled business and retail deposit growth. Together, they’ll explore how turning digital transformation into a competitive edge, boosting acquisition, improving the member and employee experience, and driving efficiency across all banking channels will allow you to compete in a digital-first account opening landscape.
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