Ensuring Member Satisfaction: Generation Proof Your Credit Union
Wednesday, October 9th | 2:00 PM ET
Do you know what the members of tomorrow want from their banking experience? The financial landscape is experiencing a seismic generational shift in wealth transfer and technology preferences. How can credit unions enhance member satisfaction while navigating the challenges of technological advancements and evolving consumer expectations?
Join Engageware to discover the latest insights from 300 financial leaders and 1,700 members. Learn valuable strategies to address generational differences and ensure client loyalty across all age groups, fostering relationships that will last for generations.
Key takeaways include:
- Understand Generational Needs in Financial Services: Gain insights into the unique needs and behaviors of different generations and learn how to meet these diverse expectations effectively.
- Leverage Technology to Enhance Satisfaction: Explore how advanced technologies, including AI and digital tools, can be utilized to improve member satisfaction across all age groups.
- Implement Omnichannel Strategies to Meet Members Where They Are: Find out how leading financial institutions are creating seamless omnichannel experiences to cater to the preferences of all member segments, reducing call center workload, automating member service, increasing employee efficiency, increasing sales & conversions and improving member satisfaction.
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Live Webinar
When?
Callahan & Associates | 1001 Connecticut Ave. NW, Ste. 1001 | Washington, DC 20036
Contact Us: 800.446.7453
9
October
Reserve Your Spot
Speaker Info:
Nina Vellayan, Chief Executive Officer of Engageware
