Live Webinar
Inside West Community Credit Union’s Long-Term Journey Toward Excellence
For more than a decade, West Community Credit Union ($463.7M, O’Fallon, MO) has been on a journey to improve processes and overall performance. Guiding operations, improving performance, and producing sustainable results requires a thorough understanding of the credit union’s core values, strengths, and weaknesses. To achieve that, West Community’s leadership team leverages the Baldrige Performance Excellence Program by performing regular, holistic evaluations of every area of the organization.
During this webinar, Jason Peach, CEO of West Community Credit Union, will reflect on the cooperative’s journey to focus on continuous improvement that has led to best-in-class performance. He will share best practices and insightful lessons learned that attendees can apply to their organization.
During this webinar, Jason Peach, CEO of West Community Credit Union, will reflect on the cooperative’s journey to focus on continuous improvement that has led to best-in-class performance. He will share best practices and insightful lessons learned that attendees can apply to their organization.
Webinar attendees will learn:
- What inspired West Community’s long-term commitment to process improvement and performance excellence.
- Why the cooperative chose to follow the Baldrige criteria, which areas lead to the biggest impact, and how using this high-level framework allows for a holistic view to prevent blind spots.
- The positive results West Community has seen to date in key performance areas, including talent management, and more.
Read more - https://creditunions.com/features/how-did-west-community-craft-a-better-approach-to-talent-management/
Tuesday, September 26 | 2:00 PM ET
Callahan & Associates | 1001 Connecticut Ave. NW, Ste. 1001 | Washington, DC 20036
Contact Us: 800.446.7453
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