Humanizing The Digital Member Experience

Wednesday, August 2 | 2:00 PM ET

While digital-first member support is highly efficient—delivering significant staffing and management advantages—credit unions must also maintain a personalized member experience. In addition to convenience, members expect credit unions to provide that same friendly, high-touch service they get visiting a branch. How can credit unions humanize the digital experience and provide that special, personal touch?

This webinar highlights how Listerhill Credit Union maintained great member experiences across all interactions, including digital service and even automated self-service options.

In this webinar you will learn:

How Listerhill Credit Union approached digital transformation of the member experience without losing the personal touch.
Best practice for humanizing service, even across digital interactions.
Benchmarks and metrics for providing and improving your member experience

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Live Webinar

When?

Callahan & Associates | 1001 Connecticut Ave. NW, Ste. 1001 | Washington, DC 20036

August

Reserve Your Spot

Speaker Info:

Rick DeLisi, Lead Research Analyst, Glia

Rick DeLisi (Lead Research Analyst) is a researcher/presenter who is best-known as the co-author of the best-selling business book, "The Effortless Experience", and the new book called "Digital Customer Service" which he co-authored with Glia CEO Dan Michaeli. Prior to joining Glia, he spent 15 years with Gartner, specializing in Customer Experience, Customer Service, and Communications.

Whitney Chaney, Contact Center Manager, Listerhill Credit Union

Angela Underwood, Mortgage Originator, Listerhill Credit Union