Want more digital adoption? Start with your staff

Wednesday, May 3 | 2:00 PM ET

Credit unions have invested heavily in technology to power their ever-expanding digital channels and offerings. Yet certain segments of your member base have yet to adopt it.

According to findings in the recent ENGAGE 2023 survey, 53% of the CU leaders indicated that increasing digital adoption is their #1 priority for building stronger member engagement in digital channels this year.

As financial institutions prioritize getting members to take full advantage of the growing array of channels, they recognize digital adoption as a critical step in ensuring success and ROI.

So, what are credit unions doing to increase digital adoption? And what role can frontline staff play in furthering adoption?

Join us for a webinar led by Engageware’s Nina Vellayan and Brad Wittman to learn how credit union staff are the key to building awareness and adoption of digital tools.

Key Takeaways

Why balancing the right mix of human-assisted and digital banking channels is critical
How to give employees the resources they need to introduce and support digital tools
How increasing adoption of digital tools and resources relieves the support burden on your frontline staff

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Live Webinar

When?

Callahan & Associates | 1001 Connecticut Ave. NW, Ste. 1001 | Washington, DC 20036

May

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Presenter Info:

Nina Vellayan

Chief Executive Officer

With over 25 years of experience, Nina has a successful background with enterprise SaaS and building high-performance management teams. Prior to joining the team at Engageware, she was the President & CEO at Xeeva and an investor and acting CEO of Stewardship Technology, Inc. Nina has also held multiple senior-level executive and investor positions within financial, payments, and software technology organizations, including CEO of FrontStream Payments, Inc., COO of Official Payments, Inc. (Nasdaq: OPAY), and a divisional President at Sallie Mae (Nasdaq: SLM).

Brad Wittman
Senior Director, Customer Success
Brad oversees Engageware’s Customer Success Team who are responsible for engaging and partnering with customers. Brad has over 20 years experience in enterprise B2B software/SaaS, building and leading customer success, professional services and support teams, functions and processes across the entire customer journey to improve retention and customer satisfaction.