Artificial intelligence is helping credit unions respond to member requests in a way that doesn’t make “self” and “service” seem like they don’t belong together. The chatbots these cooperatives are deploying not only learn on the job but also offer a touch of personality.
During this webinar, Callahan & Associates' Alex Gekas will moderate an interactive discussion focused on how cooperatives can successfully advance member service with the right combination of high-tech and high-touch. Join a panel of credit union executives as they discuss how to successfully launch chatbot avatars. These leaders will share their launch experiences, early successes and key lessons learned to date. Panelists include Pam Haller, chief digital experience and marketing officer for Royal Credit Union ($3.9B, Eau Claire, WI), Michele Beasley, vp of marketing for Telcoe FCU ($445M, Little Rock, AR) and Christopher Brown, COO of MassMutual FCU ($358M, Springfield, MA).
Webinar attendees will learn:
Wednesday, January 19 | 2:00 PM ET