The U.S. Bureau of Labor Statistics reported on Sept. 8 that nationwide job openings increased by 749,000 in a single month to a record high of 10.9 million at the end of July. The credit union industry is hardly alone in feeling the pain of empty positions going unfilled. However, some cooperatives have managed to keep up. Horizon FCU expanded its staff significantly from 32 full-time employees in June 2020 to 48 by June 2021.

During this webinar, Justin Howard, CEO, Horizon FCU ($135.4M, Williamsport, PA) will discuss how the credit union has achieved success in hiring through a long-term cultural shift and a focus on people as their primary goal.

Webinar attendees will learn:

• How the credit union started a long-term culture change in 2016.
• Why the cooperative implemented a $15 minimum hourly wage in 2018.
• What changes have been made to employee benefits, perks, training and hiring practices.