Join us for the premiere of this new book, released September 1st, that delivers an insightful and comprehensive exploration of the ongoing digital transformation of customer service. This book reveals why every service interaction should happen on the customer’s own screen—whether that’s a mobile device, laptop, or desktop computer—even in situations where a customer needs to have a live conversation with a company representative.
Detailing the operational and cultural changes taking place at leading companies worldwide, the book explains how Digital Customer Service (DCS) is helping Service leaders accomplish two critical goals simultaneously--decreasing the cost of Service, while also increasing member loyalty.
Wednesday, September 29 | 2:00 PM ET
Rick Delisi, lead research analyst, Glia