Even the pandemic couldn’t stop Michigan State University Federal Credit Union ($5.5B, East Lansing, MI) from executing on a strategy of self-improvement. A small team working closely with colleagues across the enterprise helped the big cooperative identify a couple of hundred processes and procedures primed for improvement.

Learn more about the improvement initiative, which MSUFCU launched with an eye toward improving member service, creating new efficiencies, lowering costs, and boosting employee engagement.

Join Callahan & Associates and Deidre Davis, CMO of MSUFCU, for an interactive discussion about how the credit union paired business systems analysts with business unit leaders to create an improvement team that identified nearly 250 projects, including several immediate improvements.