We know there are many industry conferences and networking opportunities to choose from. As you make plans for the coming year, attend the Call Center Roundtable on May 3-4, 2023 for insights you won’t find anywhere else. Callahan Roundtables have been regarded as some of the best events in the credit union industry, year after year.
These Roundtables are designated solely for credit union leaders. The event is attendee-driven so the agenda is 100% relevant to executives in the room. That’s why we can’t share an exact list of discussion topics just yet, but we can give you a glimpse at what we've heard is top of mind from Call Center executives.
- Workforce Management
- IVR and Voice Biometrics
- Engagement & Member Usage
Wednesday, May 3 - Thursday, May 4
This roundtable is intended for the senior-most Call Center executive at your credit union. However, we know each credit union is unique. Titles are different and due to varying roles and responsibilities it might make more sense for someone else to attend. If you are unsure who should attend from your credit union, contact us.
Due to the popularity of these events, we ask that you only register one person from your credit union. We are happy to add others to the waitlist and we will let you know a few months before the event if a seat is available.
If you have questions about your eligibility or our waitlist, please contact [email protected].
Wednesday, May 3
5:30 PM: Happy hour and introductions
6:15 PM: Leave for dinner
6:30 PM: Dinner at TBD
Thursday, May 4
8:00 AM: Breakfast
8:30 AM: Call Center Roundtable
12:00 PM: Lunch
3:00 PM: Roundtable wraps
Hotel Information
Our Roundtable will take place at the Camby Autograph Collection hotel located at 2401 East Camelback Road, Phoenix, Arizona, USA, 85016. To book your hotel room, you can call 1-888-236-2427 or visit their website.
