Southern Chautauqua Federal Credit Union works extensively with the types of borrowers who often turn to pay-here lots or payday lenders. John Felton, president and CEO of the credit union, oversees a six-branch operation that serves small towns and rural communities in what he calls “the real upstate New York.”
The $78.5 million cooperative located in Lakewood, NY, charges higher-than-market rates for loans and has more bad loans than most credit unions its size. But that's the cost of serving the most in-need members.
“A-paper auto loans can sustain the credit union,” he says. “But, C-D-E-paper borrowers need us the most. We’re helping 150% more people get the reliable transportation they absolutely must have.”
And as it turns out, the credit union can serve riskier borrowers and still keep the lights on.
Join Callahan & Associates and Felton for a discussion on how the credit union's high-engagement strategy enables it to take on lower-grade paper.
The $78.5 million cooperative located in Lakewood, NY, charges higher-than-market rates for loans and has more bad loans than most credit unions its size. But that's the cost of serving the most in-need members.
“A-paper auto loans can sustain the credit union,” he says. “But, C-D-E-paper borrowers need us the most. We’re helping 150% more people get the reliable transportation they absolutely must have.”
And as it turns out, the credit union can serve riskier borrowers and still keep the lights on.
Join Callahan & Associates and Felton for a discussion on how the credit union's high-engagement strategy enables it to take on lower-grade paper.
Join Callahan & Associates and John Felton, president and CEO of Southern Chautauqua Federal Credit Union on Wednesday, September 20 at 2:00 PM ET for a discussion on how the credit union's high-engagement strategy enables it to take on lower-grade paper.
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